Malpas Hotel Review - 103 of 154 Reviews

Upon arrival, this hotel is very impressive, it looks good and the door service was very good. The rooms were very nice, clean and spacious and the facilities looked very good. There was a good selection of food, which was very nice.

Unfortunately for us, we went the week of Valentines day. This is where I felt the hotel fell short. They appeared to favour guests staying for that particular night, rather than guests already booked into the hotel for the duration of the week. This night wasn't child friendly at all and our table was laid out for two, when we had our 6yr old with us too. We also went with my brother, wife and son, so expected to be seated with them on a table for 6, like we had been previously. When I complained to the Manager, reluctantly he placed us on a table for 6 at the very front of the restaurant where the band was playing, so it was very loud. We shared the table of 6 with 3 other guests, who had also been moved due to being split up. They placed my brother and his family on a table next to us which had half eaten rolls on it, from the people who had complained and moved previously. My brother and his family moved to the bar area and asked to be fed there. They didn't receive their dessert, which was a heart shaped cheesecake which we had to share between 3 of us. The people on the table with me and my family had taken their hearing aids out because the music was so loud. The food looked lovely, but there was no concession for Children. I asked the manager for something for my son, and he said that it was a special valentines menu. When I explained that my son was only 6 and was not looking to be laid, I was offered a plate of chips and rice for him. This night completely ruined our stay there.

The indoor pool was only heated for a couple of hours in the morning and a couple of hours in the afternoon, therefore if you missed these times the pool was literally freezing! We braved it once and then didn't bother again, which was a shame as my son loves going in the pool.

The hairdryers in the rooms were like a small hoover pole which wasn't affective at all, therefore I suggest people take their own hairdryers to the hotel if staying there. The first night I dried my hair in the changing area by the pool, after that I bought myself a hairdryer from a supermarket.

We didn't have any help with our luggage when we left the hotel.

On a positive note, the bar staff were very friendly and very nice.

Due to the customer service provided, I rate this hotel a 3 star, as a 5 star hotel would bend over backwards to ensure you had a good stay there. I feel that the hotel should've definitely offered an alternative menu in the bar area on Valentines night for families staying there. I felt like I really put the Manager out by asking for something different for my son and for asking us for suitable seating for the 3 of us (or 6 of us, as it should've been).

I would not stay there again and would opt for the Acapulco Beach Club Hotel, where we stayed last time, as the Acapulco's customer service was excellent and were very child friendly.

Liked — The Hotel
Disliked — The Manager

Read Next Review: “LOVELY 5 STAR HOTEL *****”

Read Previous Review: “Damn good.”